Auf Lager:
1
Buch (Softcover): Fachbuch
Linguistic Ethnography of a Multilingual Call Center
London Calling
Produkt bewerten
Verlag:
Springer Verlag Unsere-Artikel-Nr.: ZL562RK
EAN: 9783030066390
Auf Lager:
1
Zustellung: Fr, 29.05.2026
Versand: Kostenlos
-2.0 %
CHF 109.–
CHF 106.85
Beschreibung
This book presents an innovative institutional transpositional ethnography that examines the textual trajectory of “the life of a calling script” from production by corporate management and clients to recontextualization by middle management and finally to application by agents in phone interactions. Drawing on an extensive original research it provides a behind-the-scenes view of a multilingual call center in London and critiques the archetypal modern workplace practices including extensive use of monitoring and standardization and use of low-skilled precariat labor. In doing so, it offers fresh perspectives on contemporary debates about resistance, agency, and compliance in globalized workplaces. This study will provide a valuable resource to students and scholars of management studies, communication, sociolinguistics, and linguistic anthropology.
Spezifikationen
Sprache
- Englisch
Autor
- Johanna Woydack
Kollektion
- Communicating in Professions and Organizations
Erscheinungsjahr
- 2019
Erscheinungsland
- Schweiz
Format
- Buch (Softcover)
Anzahl Seiten
- 232