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User Centric E-Government
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Fachbuch
2017

User Centric E-Government

Challenges and Opportunities

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ISBN
EAN
978-3-319-59442-2
9783319594422
Artikel-Nr.
5Z53GWQ
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-21.7
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120.12
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This book provides user studies and theories related to user-centered technology design processes for e-government projects. The book mainly discusses inherent issues of technology design implications, user experiences, and guidelines for technology appropriation. Ethnographic studies focusing on real life examples will enable readers to understand the problems in an effective way. Furthermore, the theories and results will help researchers and practitioners to handle these challenges in an efficient way.

E-Government is about harnessing the information revolution to improve the efficiency of government processes and the lives of citizens. It aims at a citizen centered approach to governance through effective use of the Internet and Information and Communication Technologies (ICTs). E-Government promotes transparency and effectiveness of a government’s processes as well as citizens’ participation (e-participation) in the affairs of the government. Whereas E-government projects are huge undertakings for government departments, a user-centric approach requires citizens’ participation in the design and delivery  of e government services. In both these respects, there are huge challenges and governments require long term commitment as well as correct planning and availability of financial resources to address them.

System design for e-governmental applications is inherently a complex process. In successful e-government projects, appropriately designed technology infrastructure plays a pivotal rule. The technology appropriation process requires that e-government technologies should be in line with the work practices of end users, so that successful usage of these technologies can be realized. E-governmental systems which fail to take into account such human factors result in failure and wasting huge amounts of public money as well as a loss of confidence of the public in such technological infrastructures. It is highly important that citizens are enabled to have access to the appropriate information technology, have knowledge and skills to use the available technology, and have the positive commitment to affect the governments’ strategies. So, enabling citizens to effectively participate is much more difficult.  This book addresses these inherent challenges and available opportunities with respect to user-centric e-government.

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Stichwörter
Inhaltsverzeichnis

Chapter 1. The Challenges in Implementing E-Democracy in the United States.- Chapter 2. Exploring the Emergence of Open Spatial Data Infrastructures: Analysis of Recent Developments and Trends in Europe.- Chapter 3. Improving Domestic Revenue Mobilisation in African Countries Using ICT: A Literature Review Analysis.- Chapter 4. A Method to Evaluate E-Government Service Quality Attributes.- Chapter 5. Trust in the System: The Mediating Effect of Perceived Usefulness of the E-Filing System.- Chapter 6. Administrative Efficiency and Effectiveness with the Application of E-Government.- Chapter 7. Agile Collaborative Architecture for the Development of E-Government Services in Romania.- User Centric Services under the Web 2.0 Era.- Chapter 9. Towards User Centric E-Government.- Chapter 10. Enacting Digital Government Services for Noncitizens.- Chapter 11. The 'Engage' System: Using Real-Time Digital Technologies to Support Citizen-Centered Design in Government.- Chapter 12. Play It to Plan It? The Impact of Game Elements on Usage of a Urban Planning App.- Chapter 13. Usability Evaluation of the Mobile Application of Centralized Hospital Appointment System (CHAS).

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Biografie

Professor Zaigham Mahmood is a Senior Technology Consultant at Debesis Education UK and an Associate Lecturer (Research) at the University of Derby, UK. He also holds positions as Foreign Professor at NUST and IIU in Islamabad, Pakistan, and Professor Extraordinaire at the North West University Potchefstroom, South Africa. Prof. Mahmood is a certified cloud computing instructor and a regular speaker at international conferences devoted to Cloud Computing and E-Government. His specialized areas of research include distributed computing, project management, and e-government. Among his many publications are the Springer titles Data Science and Big Data Computing, Cloud Computing: Challenges, Limitations and R&D SolutionsContinued Rise of the CloudCloud Computing: Methods and Practical ApproachesSoftware Engineering Frameworks for the Cloud Computing Paradigm, and Cloud Computing for Enterprise Architectures.

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Publikation
Schweiz
17.09.2017
Springer Verlag
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Sprache
Englisch
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eBook
PDF
256 Seiten
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