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Zero Outage
eBook
eBook
Fachbuch
2017

Zero Outage

Putting ICT Quality First in the Digital Era

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ISBN
EAN
978-3-319-53739-9
9783319537399
Artikel-Nr.
V5EDRZ5
Rabatt
-21.0
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CHF 77.00
CHF
60.83
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1
speech-bubble-svg Beschreibung

This reference book shows how the Zero Outage method leads to more stability in operations, more reliability in projects and, ultimately, to greater customer satisfaction. It explains why clear standards for platforms, processes and personnel are essential for ensuring high ICT quality from end to end and what to look out for during changes – the most common cause of IT outages. Readers also learn how to resolve errors as quickly as possible and permanently eliminate them, and why industry-wide collaboration will only be possible with a shared standard of quality. This book is a practical introduction to making your ICT world even more failsafe and efficient. The authors share key knowledge in quality management and offer an exclusive insight into their extensively tested and continually enhanced formula for success: the Zero Outage approach.

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Stichwörter
Inhaltsverzeichnis
Introduction - Zero Outage as a Guiding Principle for IT.- Different Perspectives on Quality.-  ISO, ITIL & Co - A Baseline and Orientation How To.- Focus on Quality - Trends and Realities of Business.- Building a Solid Foundation: The Four Comerstones of Quality Management.- Quality in the Organization: From Individual Functions to a Zero Outage Organization.- Operational Quality: Zero Outage Ensures Reliability and Sustainability.- The Zero Outage Quality Roadmap: Ensuring Quality Step by Step.- Quality in Projects: Achieving Success through Standards and Transparency.- From Customer Perspective to Customer Satisfaction.- The Challenge of Statutory Regulations.- Ensuring Maximum Security.- Business Continuity Management: Managing Crises Successfully.- Partners and Supplier Management: Achieving Success Together.- Initiating and Growing a Zero Outage Culture.- Summary.  
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Autoren/Autorinnen
Publikation
Schweiz
06.04.2017
Springer Verlag
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Sprache
Englisch
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eBook
PDF
174 Seiten
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