Autor/-in: Matthieu Mielet

Matthieu Mielet is Managing Partner at Oktave, the Swiss-based agency helping luxury brands elevate client experience and accelerate business performance. A strategist and expert in luxury Client Engagement, he advises global groups and retail teams worldwide. With over a decade of practice, Matthieu has designed and delivered hundreds of consulting assignments, coaching and training programs for brands such as Bulgari, Cartier, Diptyque, Ferrari, L’Oréal, Louis Vuitton, Porsche and many other prestigious Maisons. Having lived for 15 years in China, he brings a truly "glocal" perspective, combining an international mindset with a nuanced understanding of Asian markets. The son of a retail family, he holds a doctorate from the University of Monaco on Client Engagement and the productive balance between selling and serving. He lives and works in Paris.