Autor/-in: Tim Webb

Tim Webb studied Hospitality Management at The Colchester Institute before becoming a Lecturer in Hospitality and Management, gaining a Cert Ed and a PGCE along the way. With over thirty years' experience in the design, development and delivery of learning across all age ranges and in all settings, that experience has been invested into this Companion book to support the Level 5; Operations / Departmental Manager Apprenticeship. Tim is a Fellow of the Institute of Leadership and Management and the British Institute of Innkeeping.