IT in Hospitality

A Practical Guide for Owners, Managers, and IT Teams

Produkt bewerten

Mark Townsend

Verlag:

Independently Published

Unsere-Artikel-Nr.: P35157153

EAN: 9798186477006

Erhältlich:

Nicht auf Lager

Zustellung: Mo, 24.08.2026

Versand: Kostenlos

CHF 44.25

Beschreibung

Technology decides more guest experiences than most owners realise. The Wi-Fi that reaches the far villa. The booking that flows from the OTA into the PMS without a phone call. The check-in queue that never forms. Behind each of these is a set of IT decisions, made deliberately or made by default. IT in Hospitality. is a practical guide to those decisions, written for the three groups who have to make them together: the owners who pay for the systems, the managers who live with them every day, and the IT people who keep them running. It explains what the systems are, how they fit together, where they fail, and what ordinary discipline prevents. The book covers the full stack of a working property:. The guest journey, and where technology touches it. Hardware, software, and networks matched to property size, from a five-room guesthouse to a multi-property group. Cloud versus on-premise, weighed honestly rather than sold. PCI-DSS, data privacy, and security that survives an audit. The unglamorous business side - budgets, vendors, contracts, and rolling out new systems without wrecking a Friday service. It closes with a set of working appendices: checklists, decision trees, worked infrastructure designs, a complete sample disaster recovery plan, year-one budget examples at three property sizes, and a vendor evaluation scorecard. Nothing in it is theoretical. Mark Townsend has spent fifteen years designing, building, and running technology for hotels and resorts across Southeast Asia and beyond, from five-villa resorts to two-hundred-room hotels and small chains. Most of what's in this book was learned the hard way, some of it at two in the morning. No hype. No jargon without a translation. Just the decisions, and enough understanding to defend them.

Spezifikationen

Sprache

Englisch

Autor

Mark Townsend

Erscheinungsjahr

2026

Format

Buch (Softcover)

Anzahl Seiten