Erhältlich:
Nicht auf Lager
Buch (Softcover): Ratgeber
IT Service Management
Support for your ITSM Foundation exam - Third edition
Produkt bewerten
Verlag:
BCS Learning & Development Unsere-Artikel-Nr.: Z4EYLPK
EAN: 9781780173184
Erhältlich:
Nicht auf Lager
Zustellung: Mi, 10.06.2026
Versand: Kostenlos
CHF 64.–
Beschreibung
Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides you with a comprehensive, practical introduction to IT service management. Building on their collective, extensive service management experience, the authors of this book walk you through essential concepts including the service lifecycle, processes, functions and roles and illustrate these with real-life examples. With this book you'll quickly gain understanding of the basic principles, terminology and benefits of service management. - 'The no-nonsense approach of this book appeals to me. Straight-shooting description, examples and advice from experienced guys. ' Rob England,The IT Skeptic (review of previous edition)- 'This is absolutely a valuable source of information. ' Erkan Karagulmez, SAP Consultant, CGI Belgium (review of previous edition)
Spezifikationen
Sprache
- Englisch
Autor
- John Sansbury
- Ernest Brewster
- Aidan Lawes
- Richard Griffiths
Zielgruppe
- Professional & Vocational
Erscheinungsjahr
- 2016
Format
- Buch (Softcover)
Anzahl Seiten
- 226