The Anatomy of a Turnaround: Transforming an Organization by Prioritizing People, Performance, and Purpose

An extraordinary case study of a home healthcare business turnaround delivers actionable strategies for driving profit and growth in your organization. When Paul Kusserow began working as a consultant for Amedisys, the company was on the brink of collapse. Its stock had fallen to under $11 per share, and it had to borrow money to pay a massive government fine. Six months later, Kusserow became its CEO. Under his leadership, the company dramatically improved operations, increased its stock value to as high as $325 per share, and took its place among the top home care and hospice businesses in the country. In this inspiring in-depth case study, Kusserow explains how he achieved the seemingly impossible, providing invaluable lessons you can use to breathe new life into your organization. Unlocking unrealized human potential has the highest return of any and all strategic investments. The keys, Kusserow explains, are a recommitment to the core mission of caring and the implementation of a Golden Rule managerial model that emphasizes treating employees well and listening to their performance improvement advice. These twin governing principles were essential to delivering great outcomes, retaining and attracting staff, as well as turbocharging organizational performance and profitability. Amedisys reimagined and redefined the home care industry, and its people had powered its transformation. Kusserow reveals concrete leadership and life lessons that were responsible for the four phases of Amedisys's evolution-turnaround, stability, growth, and transformation-into the nation's leading and most innovative home care company. It's a proven framework for any business turnaround.