A Paradigm Shift in the Journey to Excellence-Mobilizing people's untapped potential means advocating employee involvement and a new leadership style

The Swiss Way-Changing sustainably the Swiss way is possible, through autonomy and emergencePeople: Emotions and Rationality-The power of emotions to mobilize the people's untapped potential is underestimated in businessHuman Relations and Coherence-Management of change fails when people initiatives do not address coherence. High-performing human relations and autonomy result in coherence and self-organizationAutonomy and Cooperation-Autonomous cooperation is the foundation for a team living its interdependencyLeaders and Planned Change-Excessive planned change kills trust and tolerance, and autonomy and cooperation sufferHuman Process with Emerging Change-In the human process with emerging change, all elements are in balance in constructive dialogues: rational and emotional reasoning, organizational coherence, autonomous cooperation, emergence and planned changeThe Model of Emerging Change-Changing sustainably with the three contracts of emerging change means changing livesApplying the Three Contracts-Beyond the constructive dialogues in the three contracts lie the rituals which, once experienced, nobody will wish to forsakeInstalling a Human Process with Emerging Change in the Organization-Looking at the team and leader as fractal, the team as leader and the virtuous circle

The Heartbeat of Excellence

The Design of Changing Sustainably, the Swiss Way